Entry begins the relationship between consultant and the physician practice or organization, assessing the fit of the consultant’s skills and values with the physician or organization’s needs. Contracting continues the process of clarifying the expectations of the consultation efforts (goals, etc.) and desired characteristics of the client-consultant relationship.
Though much information typically surfaces in the first phase, discovery is a systematized approach to gaining information about your practice (collected in a variety of ways.) Dialogue is a process... a collaboration between the consultant and physician's team members or organization, to derive meaning from the information gathered.
Formally the doctor, office manager or CMO comes to a mutual understanding with the consultant about the meaning of the analysis and the areas of focus for the next consultative activities. Together we decide what to act upon and with the consultant’s help how to effectively accomplish the task.
Specific activities in service of the project’s goals are carried out in the client organization. These may be led by the consultant, supported by the consultant, and/or accomplished by the organizational members alone. Our goal is to examine, diagnose and formulate a treatment plan that is comprehensive and built with purpose.